These are the most reliable ways to recognise an authentic OMEGA timepiece:
Counterfeit products are often offered on unreliable websites. OMEGA watches purchased from unauthorised sources might be damaged or counterfeited and may not benefit from a warranty. Therefore, you should only buy an OMEGA watch from an OMEGA Boutique or an OMEGA authorised retailer. If available in your country, our online shop is also a secured purchase channel.
OMEGA calibres cannot be replicated. Components such as the Co-Axial escapement wheel are exclusive to the brand. Moreover, if the watch is a certified Master Chronometer, it will not be affected by magnetic fields. By placing a magnet close to the timepiece, you can easily detect if it is authentic or not. A Master Chronometer watch will continue functioning normally, while a fake timepiece will stop ticking.
Authentic OMEGA timepieces are supplied with a warranty card, duly completed with an 8-digit numeric or a 7-digit alphanumeric serial number, the watch reference, the purchase date and the retailer's full name and address.
You can find a list of OMEGA boutiques and OMEGA authorised retailers here. If our online shop is available in your country, you can also purchase a range of products through the OMEGA website.
The recommended retail prices of our current collection products are displayed on our website. When you are on the page related to the item, simply click on the "show price" button. If this option is not available in your country, please contact an OMEGA Boutique or an OMEGA authorised retailer.
All new OMEGA watches are covered by a 5-year International Warranty.
The OMEGA International Warranty covers material and manufacturing defects existing at the time of delivery of the purchased OMEGA watch ("Defects").
The warranty is only valid if the warranty certificate is dated, fully and correctly completed and stamped by an authorized OMEGA retailer ("valid warranty certificate").
This warranty does not cover
The life of the battery
Normal wear and tear and ageing (e.g. scratches to the crystal; changes in the color and/or material of non-metallic straps such as leather, textile, rubber).
Any damage to any part of the watch resulting from inappropriate/abusive use, lack of care, negligence, accidents (knocks, dents, crushing, broken glass, etc.), incorrect use of the watch and non observance of the operating instructions provided by OMEGA SA.
Indirect or consequential damages of any kind resulting from the use, non-operation, defects, or lack of precision of the OMEGA watch.
The OMEGA watch handled by an unauthorized person (e.g. for battery replacement, service or repair) or which has been altered in its original condition beyond OMEGA SA’s control.
E-commerce
You do not need to create a MY OMEGA account to place an order. You may check out as a guest.
Create a My OMEGA account to benefit from our exclusive services and keep up to date with our latest publications. With a MY OMEGA account, you may also add items to “My favorites” as well as view your order history.
An estimated delivery date is provided prior to checkout. Most orders are processed within an hour of credit card approval. If a band adjustment is needed please allow an additional 2-3 business days for the watch to be serviced. Orders placed after 12pm EST, may not ship until the following business day. Orders placed on Saturday and Sunday will be processed on the next business day. Orders placed on an official holiday will be processed on the following business day. Signature will be required for all orders.
We want you to enjoy your item as soon as possible; therefore, all orders will receive complimentary 2nd Day express shipping unless otherwise noted. Orders approved Monday through Friday by 12 PM Eastern Standard Time will have same-day shipment. Orders approved after the aforementioned times will be processed the next business day.
Next Day shipping is available for $30.00.
At this time, we only ship within the United States. OMEGA will gladly ship to the 48 contiguous states as well as Washington D.C., Alaska and Hawaii. For clients in Puerto Rico, please contact your local boutique. Please note that we are unable to ship to PO Boxes and hotels.
Customer satisfaction is our goal. If you are not satisfied with your product, you may return any unworn, undamaged merchandise purchased online from www.omegawatches.com within 14 days of delivery for a refund of the purchase price, provided that the merchandise is original quality and has not been damaged. Returns are only applicable to orders made on www.omegawatches.com and do not include final sale products. Earrings and any products that are personalized with embossing or engraving are final sale and cannot be returned or exchanged. We recommend that all returns and exchanges be sent by UPS or FedEx with a valid tracking number attached. We are not responsible for items which are lost, stolen, broken, or damaged during the return process. All refunds will be issued in the form of the original payment.
Standard Online Orders: to make a return, log into your My OMEGA account and follow the instructions. If you do not have an account, you can request a return by clicking here. The item must be returned in its original condition with its box and all the articles included in it within 14 days of delivery. Removed or altered security seals forfeit our return policy. Refunds will be made in the same form as payment. Please note that we do not offer exchanges.
Collect From Boutique Orders: for "Collect from Boutique" orders, items can be returned within 14 days of the order arriving at the Boutique. The order can only be returned to the original Boutique of collection or via courier arrangement to our US Distribution Center. The item must be returned in its original condition with its box and all the articles included in it. Removed or altered security seals forfeit our return policy. Refunds will be made in the same form as payment.
The following payment methods are available: Visa, Amex, Mastercard, Discover, Diners Club, JCB, Union Pay, Affirm, and Apple Pay.
OMEGA processes payments via Adyen.
Wire Transfer may be available for certain transactions. If you are interested in this option, please first create a My OMEGA account and then contact us using this form.
Shipping is only possible within the national territory of the country where you place your order. Therefore, there are no additional taxes or charges.
All data and payment information are secured by SSL encryption. We do not store your credit card details or payment information. For more information about data use, please see our privacy policy.
We do not offer exchanges. We recommend returning the original item and placing a new order for the desired item.
We offer Affirm, which allows payments over time with monthly installments. Payment options through Affirm are subject to an eligibility check, may not be available in all states. Options depend on your purchase amount, and a down payment may be required.
OMEGA boutiques are unable to process refunds on orders purchased from the OMEGA website.
On the product page of the item you are interested in, you may enter your email address in the NOTIFY ME section. After you sign up, you will receive an email notification once the item becomes available.
Yes, an adult signature is required for all orders. If you will not be available to sign for your package, please Contact Us or call 1-800-766-6342 to request to have your order held at a UPS hold location. The OMEGA team is available from 8am to 6pm EST, Monday to Friday.
Yes, at checkout you can select the OMEGA Boutique where you would like to collect your order.
Using your OMEGA watch
A digital version of the user manual is available on the product detail page of each timepiece. You may also access it via our User Manual Home Page, or by scanning the QR code on your watch’s international warranty card.
Time-setting instructions are detailed in the digital user manual, available on each watch’s product detail page. You can also access the manual via our User Manual Home Page.
OMEGA watches are designed to last a lifetime if they receive the best care. We recommend that you have the water resistance checked every year and a full service performed every 5 to 8 years. You can also find on our website tips on how to preserve your watch.
Unless your OMEGA watch is equipped with a Master Co-Axial Chronometer movement, which is capable of withstanding magnetic fields of up to 15,000 gauss, we recommend that you avoid exposure to high magnetic fields, such as those produced by loudspeakers, refrigerators, some handbag or tablet case clasps, etc.
Our watches are designed to withstand active sports such as golf and skiing. The optimum operating conditions for your timepiece are between 0°C (or 32°F) and 60°C (or 140°F). Use outside this temperature range may affect the performance of your watch. In addition, we recommend that you avoid exposing your timepiece to wide temperature variations.
All current OMEGA watches are water resistant to the depth defined by the model specifications, provided that the components ensuring the water resistance are intact. This means that an OMEGA watch that is water resistant to 30 metres can be worn for swimming at depths of up to 30 metres underwater.
We would like to emphasise that the water resistance of a watch is ensured by gaskets placed between the crown, the pushers, the crystal, and the watch case. These gaskets deteriorate over time under the influence of external factors such as temperature variations, pollution or chemicals and must be regularly replaced to guarantee the water resistance of the watch.
In addition, heavy impacts are known to affect the water resistance and should be avoided.
The following tips will help you keep your OMEGA watch water resistant:
Always rinse your watch with tap water after swimming in salt water
If your watch is equipped with a screw-in crown, always screw it in after handling it
If your watch is equipped with an unscrewed crown, push it back against the case in the wearing position to prevent moisture from entering the case
Avoid operating the chronograph pushers under water to prevent infiltration into the movement. Exceptions: the Seamaster 300M and 600M chronographs are equipped with pushers that can be operated under water
Winding instructions are available in the digital user manual, located on the product detail page of your watch. You can also access the manual via our User Manual Home Page.
The use of a watch winder can help you to ensure that the power reserve is within the calibre's specifications. This applies even if you don't wear your OMEGA timepiece daily or if your wrist movement is insufficient. We recommend that you use a watch winder from the OMEGA leather goods collection. You can find more information about our leather goods here. This document will help you to set the watch winder to ensure a power reserve according to the calibre specifications.
The winding of a timepiece with an automatic mechanical calibre is powered by the natural movement of the wrist. If your watch hasn’t been worn for several days, or if wrist motion is insufficient to maintain optimal winding, the power reserve may fall below its maximum capacity. In such cases, manual winding is recommended. Detailed instructions are available in the digital user manual on your watch’s product detail page, or via our User Manual Home Page.
Caring for your OMEGA
Whether you have a current or a vintage watch, OMEGA authorised service centres offer efficient and personalized solutions. Contact details of OMEGA authorised service centres can be found here.
Recommended public prices by watch type are available here.
The detailed steps of the complete service are available here.
We offer a twenty-four (24) month warranty on each service performed by an OMEGA authorised service centre. In the event of a fault covered by the service warranty, we will, at our discretion and without cost, repair or replace any spare parts and/or rectify any faults as identified as such by our customer service. All other rights resulting from the faulty execution of our services are expressly excluded. This warranty does not cover normal wear and tear or damage caused by accidents, lack of care or negligence. This warranty is rendered void if the work is carried out on the watch by persons who are not authorised to do so by OMEGA SA.
The service frequency depends on the use of the watch and the environment in which it is worn. The water resistance can, for example, be affected by the aging of the gaskets or by an accidental shock. Therefore, we recommend that you have the water resistance checked once a year and a complete service performed every 5 to 8 years. Contact details of OMEGA authorised service centres are available here.
The life of a battery depends on the type of the watch and the use of its functions. Most of today's OMEGA quartz movements are equipped with an end-of-life (EOL) indication system. When the battery is nearly exhausted, the second hand will move in 4-second jumps. Although the watch will continue to function for a few days, we recommend that you have the battery replaced by an OMEGA authorised service centre without delay to reduce the risk of leakage which could damage the movement.
Before performing a service, our specialists will assess the condition of the watch.
If the movement and watch are head entirely built with the matching OMEGA parts, the timepiece is eligible for service.
If a watch contains counterfeit components or genuine OMEGA components which have been altered in appearance or function or which do not correspond to the OMEGA nomenclature, we may, at our sole and entire discretion:
• offer to replace such components with identical or similar genuine OMEGA components against payment • refuse to perform the service or discontinue the service and return the watch
In the following circumstances, the service will be denied:
• absence of movement • non-OMEGA movement
The service will be denied, and the timepiece might be confiscated if:
• the watch is a counterfeit • the OMEGA watch is a prototype or marked “NOT FOR SALE”
Find information about the brand and our product
In our dedicated vintage watches section, you will find certain models which are part of OMEGA’S history.
The value of a pre-owned OMEGA watch may vary depending on its functional and aesthetic condition and the supply and demand for similar watches on the market. Prices also depend on factors specific to each country.
Watch assessment is a specialized field of expertise in which we are not active and therefore we cannot provide any information on this subject.
We recommend that you have your timepiece examined by an auction house or antique dealer of your choice.
Below is a non-exhaustive list of some major auction houses:
This information can be found on the warranty card that is given to you at the time of purchase. The serial number is also engraved on the back of our current watches, or on one of the lugs. For vintage watches, this information is usually engraved on the inside of the caseback and on the movement. OMEGA authorised service centres are available to assist you in retrieving this information.
Click here to enter the fascinating world of the brand and discover the key episodes in its history since 1848. From the Moon to the Olympic Games, OMEGA has left its mark on all the major events!
A visit to our museum is also a must for anyone who wants to learn more about OMEGA's past, present and future. Located at the brand's headquarters, this institution takes you through the captivating history of our House through atmospheric videos, exciting exhibitions and interactive experiences.
All the watches worn on the Moon were part of the Speedmaster collection and were equipped with the legendary calibre 321.
During the Apollo 11, 12, 14, 15, 16 and 17 lunar missions, the astronauts wore Speedmaster model references ST 105.012 and ST 145.012.
Captain Eugene "Gene" Cernan also wore a Speedmaster ST 105.003 during the Apollo 17 mission.
The Speedmaster is still part of our current collection and has since become an icon in the watchmaking world.
At OMEGA we use a unique number to identify each watch, called a Long Product Identification Code, or PIC, which consists of fourteen numbers.
For example, the De Ville Ladymatic OMEGA CO-AXIAL 34 MM has the following PIC or Long Product Identification code: 425(A).65(B).34(C).20(D).63(E).001(F).
Each of these numbered codes is divided into six lettered groups, A through to F, which refer to the specific details of the timepiece.
For instance, the fourteen numbers of the watch we've just mentioned breaks down as follows.
The first three numbers of the code (Group A) refer to the OMEGA line or family of watches. (425= De Ville Ladymatic)
The next two numbers of the code (Group B) refer to the material of the watch head and bracelet or strap. (65 = gold + other material paved for the watch head and assorted metal for the bracelet)
The following two numbers (Group C) reference the diameter and size of the watch. (34 = 34mm)
The eighth and ninth number of the code (Group D) reference the movement and complication, or the calibre that powers the watch. (20 = Mechanical with Co-Axial)
The following two numbers (Group E) reference the color and the material of the dial. (63 = brown + precious stones)
The final three numbers of the fourteen-number code (Group F) refer to the specific sequence number of the watch. (001= first in the sequence).
CODIFICATION TABLE
AAA.BB.CC.DD.EE.FFFThe first group of digits AAA stands for 130=Constellation Globemaster; 212=Seamaster Diver 300M; 215= Seamaster Planet Ocean 600M; 220=Seamaster Aqua Terra; 233= Seamaster 300; 304=Speedmaster Moonwatch Moonphase; 311= Speedmaster Moonwatch Co-Axial; 329=Speedmaster Racing; 424=De Ville Prestige; 425=De Ville Ladymatic; 428=De Ville Trésor Quartz; 522=Olympic Games Collection; etc. +22
AAA.BB.CC.DD.EE.FFF (Watch/Bracelet)The second group of digits BB stands for 10=stainless steel assorted metal; 11=stainless steel other metal; 12=stainless steel non metal no CITES; 13=stainless steel non metal CITES; 15=stainless steel paved assorted metal; 16=stainless steel paved other metal; 17=stainless steel paved non metal no CITES; 18=stainless steel paved non metal CITES; 20=stainless steel+gold assorted metal; 21=stainless steel+gold other metal; 22=stainless steel+gold non metal no CITES; 23=stainless steel+gold non metal CITES; 25=stainless steel+gold paved assorted metal; 26=stainless steel+gold paved other metal; 27=stainless steel+gold paved non metal no CITES; 28=stainless steel+gold paved non metal CITES; 30=stainless steel+other material assorted metal; 31=stainless steel+other material other metal; 32=stainless steel+other material non metal no CITES; 33=stainless steel+other material non metal CITES; 35=stainless steel+other material paved assorted metal; 36=stainless steel+other material paved other metal; 37=stainless steel+other material paved non metal no CITES; 38=stainless steel+other material paved non metal CITES; 50=gold assorted metal; 51=gold other metal; 52=gold non metal no CITES; 53=gold non metal CITES; 55=gold paved assorted metal; 56=gold paved other metal; 57=gold paved non metal no CITES; 58=gold paved non metal CITES; 60=gold+other material assorted metal; 61=gold+other material other metal; 62=gold+other material non metal no CITES; 63=gold+other material non metal CITES; 65=gold+other material paved assorted metal; 66=gold+other material paved other metal; 67=gold+other material paved non metal no CITES; 68=gold+other material paved non metal CITES; 90=other material assorted metal; 91=other material other metal; 92=other material non metal no CITES; 93=other material non metal CITES; 95=other material paved métal; 96=other material paved other metal; 97=other material paved non metal no CITES; 98=other material paved non metal CITES
AAA.BB.CC.DD.EE.FFFThe third group of digits CC stands for Size of watch-head, rounded to 2 digits per rules of mathematics.
AAA.BB.CC.DD.EE.FFFThe fourth group of digits DD stands for 1st “D”=Type of movement: 0=Mechanical; 1=Mec. Chronometer; 2=Mec. with Co-Axial; 3=Mec. Chronograph; 4=Mec. Chrono Chronometer; 5=Mec. Chrono with Co-Axial; 6=Quartz; 7=Quartz Chronograph 2nd “D”=Number of complications*: 0=0 complication; 1=1 complication; until 9 *=Considered as a complication if the watch provides more analog indications than jus hour, minute, second and date in one disc. Since the chronograph function is already described in the first digit, it is not considered a complication here. Tourbillon and time-zone are considered as complications.
AAA.BB.CC.DD.EE.FFFThe last group of digits FFF stands for Sequence number of the model
These are the most reliable ways to recognise an authentic OMEGA timepiece:
Counterfeit products are often offered on unreliable websites. OMEGA watches purchased from unauthorised sources might be damaged or counterfeited and may not benefit from a warranty. Therefore, you should only buy an OMEGA watch from an OMEGA Boutique or an OMEGA authorised retailer. If available in your country, our online shop is also a secured purchase channel.
OMEGA calibres cannot be replicated. Components such as the Co-Axial escapement wheel are exclusive to the brand. Moreover, if the watch is a certified Master Chronometer, it will not be affected by magnetic fields. By placing a magnet close to the timepiece, you can easily detect if it is authentic or not. A Master Chronometer watch will continue functioning normally, while a fake timepiece will stop ticking.
Authentic OMEGA timepieces are supplied with a warranty card, duly completed with an 8-digit numeric or a 7-digit alphanumeric serial number, the watch reference, the purchase date and the retailer's full name and address.
General technical information
The quality standard for Master Chronometer calibres goes far beyond the COSC certification by which all watches are usually measured. Although COSC remains an integral part of the process, OMEGA has doubled its certification with a standard approved by the Swiss Federal Institute of Metrology (METAS).
METAS is the official authority of the Swiss government in all matters relating to measurements and measuring equipment and procedures. As a totally independent institute, METAS is at the forefront of measurement accuracy in Switzerland and is able to establish exact and impartial criteria for defining what accuracy really is. To be awarded with the title of Master Chronometer, a watch must pass the 8 rigorous tests established by METAS. For more information on METAS certification, click here.
Go to the Master Chronometer section of our website and enter the information reported on your Master Chromometer card.
There are 3 categories of tolerances for Master Chronometer watches:
0 to +5 seconds per day for movements with a diameter greater than 26 mm
0 to +6 seconds per day for movements up to 26 mm and over 20 mm in diameter
0 to +7 seconds per day for movements up to 20 mm in diameter
There are 2 categories of tolerances for COSC certified watches :
-4 to +6 seconds per day for movements with a diameter greater than 20 mm
-5 to +8 seconds per day for movements up to 20 mm in diameter
Mechanical watches are driven by a mechanical movement. There are two types of mechanical watches, those known as automatic, which are wound by the movement of the wrist, and those known as manual, which are wound solely by means of the crown. Quartz watches are powered by a battery.
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